EN
3-DAY TRAINING COURSE "GLADIATOR COLLECTION"
Technology and psychology of specialist phone negotiations in dealing with overdue debts
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For whom it will be useful
  • Employees of the collection of overdue debts.
  • Managers (supervisors).
  • Quality control staff.
  • Internal business coaches.
What will change after training
Staff recovery will learn:

  • Identify the true reason for the delay.
  • Work with customer objections, look for solutions, and be flexible.
  • Collect additional contacts and enrichment of customers telephone bases.
  • Manage emotional reactions, rules of psycho emotional behavior.
Additional bonuses:

  • A script constructor for your business tasks.
  • I will listen to the conversations of your call center.
  • I'll find efficiency killers, and tell you how to rectify it.
  • I will give practical recommendations, show you how to do .
Program
MODULE 1
  • Management of first impression.
  • Working with voice.
  • Practical tasks for working out.
MODULE 2
  • Logic of constructing a conversation.
  • Secrets and tricks at each step.
  • Practical tasks for working out.
MODULE 3
  • Working with objections.
  • Trading techniques and comportment flexibility.
  • A practical task for working out.
Interested in the training course
"GLADIATOR COLLECTION"?
Leave a request and we'll discuss the details.
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e-mail:start@hobba1.com
skype: webicoaching