"Technology and psychology of telephone conversations".


Certified and the only
"playing coach" in Russia and the CIS
The training was developed according to the D.Kolba cycle model, taking into account the principles of psychology of adult education
The author's program consists of practical examples of the coach and his students (audio recordings, assignments, scripts)
Teaching practical skills in the proportion of 80% practice, 20% theory using interactive techniques
Who is this training for?
Financial organizations: banks, microfinance, collection companies.
They will evaluate the quality of their employees' work
Heads of departments
They will see how the team can be strengthened
Upgrade your skills
The training program
10:00 – 12:00
10:00 – 12:00
Out of the fire and into the flames
Practical work "TOP 10 mistakes" (analysis of audio examples).
12:00 – 14:00
12:00 – 14:00
Preparation and analysis
  • First impression, voice control.
  • Collecting information, how to collect phones.
  • We learn from practical examples.
14:00 – 14:30
14:00 – 14:30
14:30 – 17:30
14:30 – 17:30
Stages of the conversation, practical work
  • Psychophysiology, working with objections.
  • Breaking the deadlock, selling solutions.
  • The technique of small steps.
  • We create and manage an illusion.
  • We are testing "true or false" why we are not being paid.
  • We learn from practical examples.
17:30 – 18:00
17:30 – 18:00
Completion of the training
To sum up, we consider the tools in our arsenal.
*This training program is presented for review. The time and conditions can be adjusted at the request of the client.
After the training, your employees will learn
A practical squeeze on how to retain and increase operational efficiency.
Do not make the top 10 mistakes in negotiations with the client.
Use the information you receive to raise money.
To build an effective dialogue, rules of work at each stage.
Collect additional phones, enrich your portfolio with contacts.
To bargain and increase the amount of promises.
Receive high-quality payment promises.
Choose the training option
200 USD
per 1 participant (from 1 to 3 days of training)
1 000 USD
per 1 participant (from 1 to 3 days of training)
All techniques and tools are based on practical experience
A business coach with international experience in the field of overdue debt management, training, development and motivation of staff.

Work experience of more than 11 years, including:
4 years — TOP 3 best operators (all stages of recovery);
7 years — Quality control expert, Supervisor, Head of Collection.

Author of master classes and co-author of training programs:
  • Intensive "Plasticine".
  • Master class "Listening to our conversations".
  • Training "Gladiator (Practical examples)".
The expected result for the business
  • The conversion of payment promises into money will increase
  • The percentage of fulfillment of monetary plans will increase
  • The percentage of contact will increase
They trust us
Financial companies in the markets of Africa, Russia, Georgia, Moldova, Ukraine, Kazakhstan, Uzbekistan.
Sign up for the next free month: MAY 2024
  1. Order diagnostics of the efficiency growth zones of your call center.
  2. Get recommendations and an adapted training plan.
  3. Train your team to the best practices.
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What customers are saying
Our partners
  • CRM Delta M. Collection is a functional and professional system for automating debt collection and portfolio management processes.
  • An omnichannel platform for efficient and inexpensive automated customer communications.
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skype: webicoaching
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